cadenselife is responsible for the personal information collected through cadenselife.my. If you have privacy questions, contact us at info@cadenselife.my or write to 1850 State Route 72N, Lebanon, PA 17046, United States.
Information we collect
We collect information you provide when you place an order, contact us, or sign up for messages. This may include your name, email address, phone number, shipping address, billing address, order details, and payment-related information. Payment card details are processed by our payment providers. We do not store full card numbers on our servers.
We also collect certain technical information automatically, such as IP address, browser type, device type, pages viewed, and cookie data.
How we use information
We use personal information to:
- Process and ship orders
- Provide customer service and handle returns
- Prevent fraud and secure our website
- Comply with legal, tax, and accounting obligations
- Send marketing messages when you have opted in or where allowed by law
- Understand how our website is used so we can improve it
Legal bases under GDPR
Where GDPR applies, we rely on these legal bases:
- Contract: to process and deliver your order
- Legal obligation: to keep records required by law
- Legitimate interests: to prevent fraud, secure our website, and improve our services
- Consent: for marketing cookies or messages where consent is required
Sharing information
We share information only as needed to run our business. This may include payment processors, shipping carriers, IT and website service providers, fraud prevention tools, and professional advisers. We may also share information if required by law or to protect our rights.
We do not sell personal information as defined by the CCPA/CPRA.
Cookies
We use cookies and similar tools for website operation, analytics, and marketing. You can manage cookies in your browser settings. If you disable certain cookies, some website features may not work properly.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information. You may also have the right to opt out of certain processing or marketing. To make a request, email info@cadenselife.my. We will verify your request and respond within the time required by law. You will not be discriminated against for exercising your privacy rights.
Data retention
We keep personal information for as long as needed to fulfill orders, handle returns, meet legal and tax requirements, resolve disputes, and enforce our agreements.
Security
We use reasonable technical and organizational measures to protect personal information, including secure connections and access controls. No method of transmission or storage is completely secure.
Children
Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16.
International transfers
We operate in the United States. If you access our website from another country, your information may be transferred to and processed in the United States.
Updates
We may update this Privacy Policy from time to time. The version posted on this page is the current version.