Welcome to cadenselife. Below are answers to common questions about ordering, shipping, returns, payments, and privacy.
Q: Who is cadenselife?
A: cadenselife is an independent brand. We operate cadenselife.my and manage our own products, orders, and customer service. The merchant name on our Google Merchant Center account is cadenselife.
Q: What do you sell?
A: We sell accessibility-focused footwear designed for people who have walking difficulties, balance concerns, or who are prone to tripping. Our footwear is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or condition.
Q: Where do you ship?
A: We ship within the contiguous United States only. We do not ship to Alaska, Hawaii, or United States territories at this time.
Q: How much is shipping?
A: Shipping is free for orders within the contiguous United States.
Q: How fast will my order arrive?
A: Orders are usually processed within 1–2 business days, Monday – Friday, excluding federal holidays. After processing, delivery within the contiguous United States usually takes 3–5 business days.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal.
Q: What is your return window?
A: You may request a return within 30 calendar days of delivery.
Q: What condition must returns be in?
A: Items should be unused and in the packaging they arrived in. If there is a quality issue, contact us first.
Q: Who pays return shipping?
A: Return shipping is free for accepted returns, and we do not charge restocking fees.
Q: When will I get my refund?
A: Once we receive and inspect your return, we process the refund within 1–2 business days. Your bank or payment provider may take an additional 7–10 business days to post the refund to your original payment method.
Q: How do I contact you?
A: Email info@cadenselife.my or call +1 717-269-3899. Our service hours are Monday – Friday, 9:00 AM – 6:00 PM Eastern Time. You can also use the contact form at the bottom of the Contact Us policy page.
Q: Where are you located?
A: 1850 State Route 72N, Lebanon, PA 17046, United States.
Q: Do you sell my personal information?
A: No. We do not sell personal information as defined by the CCPA/CPRA. See our Privacy Policy for details.